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Troubleshooting
FAQ - Smartphone
How to Join the Beta Program on Your Smartphone
How to Switch Between Albums in the App
How to Send Multiple Photos at Once
How to Share Friend Code From App
How to Send Videos From Smartphone to Frame
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FAQ - Frame
How to Connect the Frame to a Smartphone Hotspot
How to Connect the Frame to a Captive Portal
How to Export Photos
How to Import Photos From an SD Card
How to Format an SD Card
How to Make a Backup of a Frame
See all 37 articles
WiFi
WiFi Requirements
Error Authenticating (Incorrect Password)
Update Failed
WiFi and Connection Problems
Screen
Touch Screen Not Working Properly
Screen Flickers
Booting & Crashing
"Unfortunately, Frameo has stopped"
Error 1002
Frame Won't Turn On
Waiting For License Key
Frameo Smartphone App
"Oops... The photo cannot be delivered right now, since all recipients are offline"
Friend Code Not Working
Photo Stuck in Ongoing Deliveries
Can't Download Frameo App to My Smartphone
Import, Export and Backup
Can't Import Photos From SD Card
Can't Export Photos to SD Card
Can't Make a Backup