The error message "Unfortunately, Frameo has stopped" indicates that something has caused the software to stop working. 

Tap “OK” to the Dialog 10 Times

Tapping the "OK" dialog 10 times should open a recovery screen with your frame's Peer ID of your frame. We can use this ID to look up potential crash causes.

Please grab a photo of the entire screen and get in touch with us.

Unable to Reach Recovery Screen?

If you are unable to reach the recovery screen as described above, please turn off your frame and unplug the power cord in both ends for 5 minutes before plugging it back in.

If you have any questions, encounter any problems, or discover a bug, please do not hesitate to get in touch with us! You can submit a ticket here, and we'll get back to you as soon as possible.